The most frequent question before placing an order is not the price, but the delivery date. For furniture of this category, there is no blanket answer, as some goods are in stock and some are produced to order. Here are the actual timeframes we work with, rather than embellished figures.
Three Cases, Three Timeframes
In-stock items: 7 to 10 days. The item is in stock and will be shipped after payment is received. Backordered items: approximately 4 to 6 weeks. The model is part of our collection but is currently out of stock and will be included in the next delivery. Out-of-stock items and custom orders: approximately 10 to 12 weeks. Here, the item awaits the next production run.
Which case applies to your item is indicated on each product page. We deliberately do not state "immediately available" everywhere: a promise that breaks on the first order costs more than an honest figure.
Parcel or Freight Forwarder
Smaller items such as vases, bowls or table lamps are sent as parcels and arrive without prior notification. Everything large, heavy, or fragile is sent by freight forwarder: sofas, dining tables, display cabinets, outdoor furniture. Freight forwarders will contact you by phone in advance to arrange a delivery window. Please allow a few extra days for this, as the appointment depends on their route planning, not your preferred day.
What Delays the Delivery Date
Three things that can be avoided in advance. Consolidated delivery: If you order several items with different availabilities, the entire shipment will wait for the slowest item, unless you request a partial delivery. Simply let us know, and we will split the delivery. Payment method: For advance payments, the delivery time only begins upon receipt of payment. Access: Narrow stairwells, elevators without sufficient dimensions, or a street without a no-stopping zone can delay the delivery if noticed only on the delivery day. If in doubt, measure beforehand.
Larger Projects
For hotels, restaurants, and entire residences, it's not the individual delivery time that matters, but the common deadline. For this, we plan backward from the opening or move-in date and order the items with longer lead times first. Details on this process can be found in our guides Eichholtz for Commercial and Project Use and in Luxury Hotel Furnishing.
Frequently Asked Questions
How quickly do in-stock items arrive?
Typically within 7 to 10 days from receipt of payment. Parcel shipments are usually faster than freight forwarder shipments.
Can I specify a preferred delivery date for the freight forwarder?
You can state a preference, but the freight forwarder will coordinate the delivery window with you by phone and will base it on their route planning.
What happens if an item takes longer than stated?
We will contact you proactively as soon as we know, and inform you of the new date. You can then decide whether to wait, split the order, or cancel.
Personal advice
We advise you personally and online. Send us your room dimensions or a photo at info@casa-luxury.de and we will put together a suitable selection for you.
Eichholtz Delivery Time and Availability: Models from Our Collection
A selection from the categories discussed on this page. Each image leads to the product page.
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