The most frequent question before placing an order is not about the price, but about the delivery date. For furniture of this category, there is no general answer, as some of the goods are in stock and some are produced to order. Here you will find the timeframes we actually work with, rather than embellished figures.
Three Cases, Three Timeframes
In-stock items: 7 to 10 days. The item is in our warehouse and will be shipped after payment is received. Reordered items: approximately 4 to 6 weeks. The model is part of our collection but is currently not in stock and will arrive with the next delivery. Non-stock items and custom orders: approximately 10 to 12 weeks. These items are awaiting the next production run.
Which case applies to your item is indicated on each product page. We deliberately do not state "immediately available" everywhere: a promise that falls through on the first order costs more than an honest figure.
Parcel or Freight Forwarder
Smaller items such as vases, bowls, or table lamps are sent as parcels and arrive without prior notification. Anything large, heavy, or fragile is sent by freight forwarder: sofas, dining tables, display cabinets, outdoor furniture. Freight forwarders will contact you by phone beforehand to arrange a delivery window. Please allow a few extra days for this, as the appointment is based on their route, not your preferred day.
What Delays Delivery
Three things that can be avoided in advance. Consolidated delivery: If you order several items with different availabilities, the entire shipment will wait for the slowest item, unless you request a partial delivery. Simply let us know, and we will split the order. Payment method: For advance payment, the delivery time only begins upon receipt of payment. Access: Narrow stairwells, elevators without sufficient dimensions, or a street without a no-parking zone will delay the delivery if only discovered on the day of delivery. If in doubt, please measure beforehand.
Larger Projects
For hotels, restaurants, and entire residences, it is not the individual delivery time that matters, but the overall schedule. For this, we plan backward from the opening or move-in date and order the items with longer lead times first. Details on this process can be found in the guides Eichholtz for Commercial and Project Use and Luxury Hotel Furnishing.
Frequently Asked Questions
How quickly do in-stock items arrive?
Typically within 7 to 10 days from receipt of payment. Parcel shipments are usually faster than freight forwarder shipments.
Can I specify a preferred delivery date for the freight forwarder?
You may state a preference, but the freight forwarder will coordinate the delivery window with you by phone and will base it on their route planning.
What happens if an item takes longer than indicated?
We will contact you proactively as soon as we know and will provide the new date. You can then decide whether to wait, split the order, or cancel.
Consultation by an Authorized Dealer
Casa Luxury is the interior world of an established, authorized Eichholtz specialist dealer. We are listed in the brand's official dealer directory and offer personal consultation, online and in our showroom in Essen. Send us wall dimensions and a room photo to info@casa-luxury.de, and we will recommend the appropriate size.
Further guides: Eichholtz Dealers · Showroom in Essen · Eichholtz for Commercial and Project Use · Eichholtz Overview